FAQs

Frequently Asked Questions

1. How can I find parts that fit my car?

You can find parts that fit your vehicle by using your VIN (Vehicle Identification Number) or OEM part number.

Once you know your car’s Make, Model, Year, and Engine, use our website’s vehicle filter to search for compatible products.

You can also browse by category, then narrow down results using the side filter.

Alternatively, enter part names or keywords directly into the search bar to find what you need.

2. How can I find the vehicle that corresponds to an OEM part number?

Use online OEM lookup tools such as Partsouq, Amayama, or OEM Parts to see which vehicles the part fits.

You can also check the automaker’s official website or contact their support team.

Brand-specific Electronic Parts Catalogs (EPCs), like TOYODIY (Toyota) or RealOEM (BMW), are helpful too.

Retail platforms like eBay Motors or RockAuto often allow part number search with vehicle fitment info.

3. How can I find the vehicle that corresponds to a VIN number?

Use VIN decoder tools like VINCheck, VINDecoder, or the manufacturer’s VIN lookup service to retrieve detailed vehicle specs.

These tools can show model, trim, engine type, and factory-installed equipment.

You can also contact your dealership or insurance provider—they can usually provide detailed compatibility insights.

4. I haven’t received my order yet. What should I do?

First, please check your tracking status using the tracking number provided.

If it shows as “delivered” but you haven’t received it, ask your family, neighbors, or building manager.

Still can’t find it? Contact us at sales@maxcoolautoparts.com.au, and we’ll help investigate the issue ASAP.

5. Can’t find the product you’re looking for on our website?

Let us help! We specialise in sourcing hard-to-find or rare auto parts.

Just email us at sales@maxcoolautoparts.com.au with your car details and what you’re looking for—we’ll do the rest.

Expert Parts, Trusted Performance

At Maxcool, we are committed to quality, service, and competitive pricing, ensuring that every customer receives the best value for their investment in automotive parts.

Maxcool specializes not only in cooling system products but also offers a wide range of engine parts, performance upgrades, electronic components, and both interior and exterior vehicle accessories. With over 40,000 product models, we cover all aspects of vehicle maintenance and modification, meeting the diverse needs of our customers.

Global Reach and Extensive Experience

Maxcool operates multiple companies and branches worldwide, supported by an efficient logistics team to deliver fast and reliable service to customers across the globe. Our team members, with years of experience in cooling systems and other automotive parts, provide expert technical support and outstanding service.

Unmatched Quality and Warranty

All Maxcool parts are made from premium materials sourced globally, ensuring high performance and durability for our customers. In Australia, we offer warranties ranging from 1 to 3 years, reflecting our strong confidence in the quality of our products.