Return & Refund Policy

Order Cancellation

We understand that plans can change. If your order has not yet been shipped or produced, we are happy to help you cancel it and issue a full refund. However, once the product has been shipped, we won’t be able to cancel the order. Thank you for your understanding.


Returns

We want you to be happy with every purchase. If you need to return a product, you may request a return within 60 days of receiving it.


Return Conditions:

• The item must be unused, in the same condition as when you received it, and in the original packaging.

• Certain items may not qualify for a return if they have been used, damaged, or are missing parts or original packaging.


Please do not send the product back to the manufacturer, as this may cause delays.


Friendly Reminder: Please contact us before returning your item to receive a unique return number. This helps us match your return to the correct order and ensures that your refund is processed quickly and accurately.


When initiating a return, please provide your receipt or proof of purchase.

You will only be charged once for shipping costs (this includes returns), and we do not charge any restocking fees.


Refunds

Once we receive and inspect your returned item, we will notify you by email and confirm whether your refund has been approved. If approved, your refund will be processed, and the credit will be applied to your original payment method within 3–5 business days.


Late or Missing Refunds

If you have not received your refund, here’s what you can do:

1. Check your bank account again.

2. Contact your credit card company, as it may take some time for the refund to be officially posted.

3. Contact your bank, as processing times may vary.


If you’ve completed these steps and still haven’t received your refund, feel free to reach out to us at:

• Email: sales@maxcoolautoparts.com.au

• Phone: +61 420 799 949


We’ll do our best to help and ensure the issue is resolved quickly!


Return Address

To initiate a return, please contact us at sales@maxcoolautoparts.com.au or give us a call to receive the correct return address. Please note that your return must have a unique return number provided by us to ensure it is processed quickly and accurately, and your refund is issued without delay.

We sincerely thank you for your understanding and support! If you have any questions, please don’t hesitate to contact us. We’re always happy to help! 😊

Expert Parts, Trusted Performance

At Maxcool, we are committed to quality, service, and competitive pricing, ensuring that every customer receives the best value for their investment in automotive parts.

Maxcool specializes not only in cooling system products but also offers a wide range of engine parts, performance upgrades, electronic components, and both interior and exterior vehicle accessories. With over 40,000 product models, we cover all aspects of vehicle maintenance and modification, meeting the diverse needs of our customers.

Global Reach and Extensive Experience

Maxcool operates multiple companies and branches worldwide, supported by an efficient logistics team to deliver fast and reliable service to customers across the globe. Our team members, with years of experience in cooling systems and other automotive parts, provide expert technical support and outstanding service.

Unmatched Quality and Warranty

All Maxcool parts are made from premium materials sourced globally, ensuring high performance and durability for our customers. In Australia, we offer warranties ranging from 1 to 3 years, reflecting our strong confidence in the quality of our products.