Privacy Policy

At MAXCOOL AUTOPARTS, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or use our products and services.

1. Information We Collect

i. Information You Provide

We collect personal information you provide when you:

  • Create an account
  • Make a purchase
  • Contact customer support
  • Use our online help or live chat
  • Participate in surveys or promotions

This may include:

  • Name, email address, phone number
  • Billing and shipping address
  • Payment details (e.g., credit/debit card information)
  • Account and authentication data

ii. Automatically Collected Information

When you visit our website or use our services, we may collect:

  • Device type and unique identifiers
  • IP address, browser type, and operating system
  • Usage and diagnostic data
  • Location data (via IP, GPS, or other technologies)

2. How We Use Your Information

i. To Provide and Improve Services

We use your personal data to:

  • Process orders and deliver products
  • Enhance user experience and functionality
  • Conduct analytics, research, and audits
  • Manage promotions and surveys

ii. To Communicate With You

With your explicit consent, we may:

  • Send marketing emails about our products or services
  • Notify you about order updates or account activity
  • Share updates to our terms or policies
  • Respond to inquiries submitted through customer service

You may withdraw your consent at any time by contacting us.

3. Cookies and Similar Technologies

Cookies are small text files stored in your browser or device. We use cookies to:

  • Personalize website content
  • Analyze user behavior
  • Provide relevant advertisements
  • Enhance security and performance

You can control or disable cookies in your browser settings.

4. Sharing and Disclosure of Information

We may share your information with:

  • Partners assisting with order fulfillment and delivery
  • Third-party service providers for marketing, analytics, and support
  • Our affiliated companies

We do not sell your personal data. We will not share your information with third parties for their own marketing purposes without your explicit consent.

5. Legal Basis for EEA Users

If you reside in the European Economic Area (EEA), we process your data under the following legal bases:

  • Your consent (Article 6(1)(a) GDPR)
  • Performance of a contract (Article 6(1)(b))
  • Compliance with legal obligations (Article 6(1)(c))
  • Legitimate interests (Article 6(1)(f))

6. Data Transfers and Business Transitions

Your data may be transferred or disclosed in the following cases:

  • With affiliated companies
  • In the event of mergers, acquisitions, restructuring, or bankruptcy
  • To comply with legal obligations or protect our rights

7. Children's Privacy

Our services are intended for adults. We do not knowingly collect data from children under 16. If we discover such data has been collected, we will delete it promptly. Please contact us if you become aware that a child has submitted personal data to us.

8. Your Rights

You have the right to:

  • Access, correct, or delete your personal data
  • Restrict or object to further processing
  • Request a copy of your data in a portable format
  • Withdraw consent at any time
  • Lodge a complaint with a data protection authority

We may ask for verification of your identity before processing your request. We will respond within 30 days.

9. Third-Party Websites and Services

Our website may link to third-party websites or services. We are not responsible for their privacy practices. Please review their policies before using their services.

10. Data Security and Retention

We implement reasonable technical and administrative safeguards to protect your data. We retain your data only as long as necessary to fulfill the purposes described in this policy, unless a longer period is required by law.

11. Changes to This Policy

We may update this Privacy Policy to reflect legal, technical, or operational changes. Continued use of our services after updates indicates your acceptance of the revised policy. If you disagree, please stop using our services and contact us to close your account.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

  • Email: sales@maxcoolautoparts.com.au

Expert Parts, Trusted Performance

At Maxcool, we are committed to quality, service, and competitive pricing, ensuring that every customer receives the best value for their investment in automotive parts.

Maxcool specializes not only in cooling system products but also offers a wide range of engine parts, performance upgrades, electronic components, and both interior and exterior vehicle accessories. With over 40,000 product models, we cover all aspects of vehicle maintenance and modification, meeting the diverse needs of our customers.

Global Reach and Extensive Experience

Maxcool operates multiple companies and branches worldwide, supported by an efficient logistics team to deliver fast and reliable service to customers across the globe. Our team members, with years of experience in cooling systems and other automotive parts, provide expert technical support and outstanding service.

Unmatched Quality and Warranty

All Maxcool parts are made from premium materials sourced globally, ensuring high performance and durability for our customers. In Australia, we offer warranties ranging from 1 to 3 years, reflecting our strong confidence in the quality of our products.